TotalSoft won the title of Top Digital Transformation Services Provider at the Romanian Business Services Forum & Awards 2022, hosted by Outsourcing Today & The Diplomat on May 26th. Reaching its 8th edition, the event brought together the most prominent companies operating in the field of business services - BPO, ITO, SSC and the industry of service and solution providers in Romania, in a half-day event, with presentation sessions of industry leaders, interactive discussions and networking opportunities.
The awards ceremony held during the event aimed to recognize the best performing companies, managers and projects operating in the field of business services in Romania. The awards were given on the basis of rigorously researched information and a jury of prominent business names.
The title of Top Digital Transformation Services Provider was awarded to TotalSoft for providing digitization solutions with a significant impact on the digital transformation of a company and / or industry. Thus, the reference project that was the basis of the award was the implementation of the Timea chatbot within Rompetrol, a solution that solves over 70% of employees' requests.
TotalSoft has approached this challenge in an innovative way, analyzing global communication trends. We have noticed a clear tendency of people to communicate via text messages, as a result we have developed a chatbot that uses this form of interaction, offering 24/7 support and being available on a digital platform familiar to all Rompetrol employees.
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