TotalSoft, one of the leading providers of business software solutions in Central and Eastern Europe, supports the business partners community in Romania by providing the chatbot Timea free of charge. The chatbot digitizes HR processes and provides employees with a secure and efficient environment when working remotely.

This approach comes in the current pandemic context in which protecting the health and safety of employees is the main priority of TotalSoft. TotalSoft solutions support the Romanian business environment, under serious pressure in recent months, by increasing the productivity of the human resources department and providing positive experiences to employees. 

"We all know how time-consuming certain HT activities can be. Timea is a friendly interface that responds quickly to questions such as time management, issuance of certificates and other standard HR documents, management of personal data, internal procedures, or access to contact details of colleagues. The feedback received from the clients who use it every day is a positive one, as they manage to automate the repetitive activities, the HR specialists being able to focus on activities that bring added value to the company", said Mr. Mihai Gavan, Charisma HCM Global Sales Director, TotalSoft.

The chatbot Timea covers 80% of the processes carried out within the HR department, signing leave requests, medical requests, or answering the most frequently asked questions of employees. Timea is connected to the Charisma HCM solution that processes the data of over 600,000 employees, approximately 12% of the total workforce in Romania, which operates mainly in the retail, distribution, financial, production, services, construction, agriculture, energy, and medical industries.

The experience shows that for an Oil & Gas company with over 3,500 employees, more than 7,000 such activities can be automated in a single month, activities that, in the absence of a solution, would have required an effort of at least 350 hours.

“In the current context in which the safety and health of our employees is a priority for the KMG International Group, the new application supports our efforts to optimize the interaction of the HR department with employees, but also to reduce the time needed to resolve their requests. In addition, employees don't have to travel to the headquarters for each request and the answer is immediate, offered at any time. The implementation of this technical solution is in line with the strategic direction adopted by the Group since 2015 to digitize its activities and operations, which aims to improve the business model and business functions or reporting”, mentioned Mr. Adrian Stoian, Head of Human Resources Services Center and Travel at KMG ROMPETROL Services Center.