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Telekom

“ We started working with Charisma Enterprise system in 2006. TotalSoft system has been chosen because it was offering a very short implementation time, as well as a great price-performance ratio. Thanks to this partnership, TotalSoft has won a great experience in the telecom area, and we optimized the business processes using an ERP system ”, Sergiu Dumitraşcu, Business Application Manager

Services

Company

The company needed a back-office system that can collect data from ten applications, which the company frequently uses, so the interfacing level of the application was very important. Additionally, the organization was developing and wanted a local and flexible partner to perfectly match its pretty dynamic requirements. On the other hand, the company has more than 2 millions users and it inevitably generates a lot of transactions. Each SIM card is tracked at a series number level, and the inventory engine needs to cope with such a data volume.



Situation

The requirements regarding the performance in time were firm, which required the implementation of a solution with a less rigid implementation methodology. The company chose to implement TotalSoft solutions as a result of a bid held in 2006 which put in competition the main international business management solutions on the Romanian market. TotalSoft came with a very short implementation plan, with firm requirements of meeting the time period. The implementation was completed in less than 6 months, which is an achievement for a company with a business of such size. During this period Charisma ERP, Charisma HR, Charisma Analyzer (BI system) solutions were implemented, modules dedicated to manufacturing operations, MRP, contract and budget management.
The project involved interfacing with the 10 applications already existing within the company. This was solved quickly with the help of some facilities offered by these applications and by determining, together with company IT department, some specifications regarding the data export and translation. These interfaces didn't involve a separate development work by TotalSoft, but everything had to stick to configurations.  This meant less working time and a much more product stability. Of course, because the organization is a multinational one, it has a series of well-established working procedures, which helped a lot the proper execution of the project.
Functionalities have been delivered for modeling all the processes: starting with financials-accounting management up to inventory and logistics management, which probably any other system would have done. The extra thing that Charisma brought was the planning system, so that the ERP system to manage to run a business, not just to follow it. For reporting, Charisma Analyzer business intelligence system was implemented to help in performing all the specific report, both at internal level and by the parent company, within the group. Thus, the effort made by 3-4 people for a week is now being replaced. All these reports are now available only one click away. Charisma Analyzer allows easy defining new reports, even by the beneficiary without the intervention of TotalSoft team, being an extremely powerful tool for analyzing the global activity of a company.
A critical moment of the project was for the beneficiary to completely undertake the system, because the existence of multiple interfaces led to operational risks. The company's IT department is a very valuable one, and, having Charisma team aside, the moment was easily passed over.


Results


The company achieved important benefits for its growth: real-time inventory tracking, the correct status of fixed assets and budget line tracking, electronic contract management, managerial reports and IFRS (International Financial Reporting Standard) or up-to-date analysis by cost centers.The application brings an important share in making strategic decisions via the powerful reporting engine, as well as by making available maintenance, equipment and contract management module. Data accuracy is complete, and if we add the real-time availability next to these we get to what every manager wants.

All these tools come to complete Charisma ERP solution, offering the company indispensable tools to generate development scenarios and to anticipate market trends. Another notable benefit is tracking the ongoing investments performed by the company. The company is installing a lot of GSM antennas throughout the entire country, there are many providers for a great number of parts, as well as depreciation plans, and Charisma succeeds to effectively manage all these elements. This was also an important point within the project, upon which it has been insisted very much.

Case study written in 2007.